Accessibility Statement for Gardeners Burroughs Online Services

Gardeners Burroughs is committed to providing a digital experience that is accessible and usable for as many people as possible. We want everyone who visits our online services and information about the Gardeners Burroughs area to be able to find, understand, and use the content without barriers.

This accessibility statement explains the steps we take to support accessibility, the standards we aim to meet, and how you can contact us to request reasonable adjustments or report an accessibility issue.

Our Accessibility Commitment

We aim to meet the Web Content Accessibility Guidelines version 2.1, Level AA. These internationally recognised guidelines define how to make web content more accessible for disabled people, including people with visual, hearing, cognitive, and motor impairments. They also improve usability for all visitors to Gardeners Burroughs online information.

Our goal is for people who live in, work in, or visit the Gardeners Burroughs area to be able to access essential information using a wide range of technologies, including assistive technologies and different types of devices.

Measures to Support Accessibility

We take the following measures to support accessibility for users visiting our Gardeners Burroughs content and services.

We design new pages with clear headings, consistent layouts, and logical content structure so that information is easier to follow. We aim for plain language wherever possible and avoid unnecessary jargon. We consider colour contrast, font size, and spacing to make text easier to read. Where we use images of Gardeners Burroughs locations or services, we aim to provide descriptive alternative text where it is needed to understand the content.

Screen Reader Compatibility

Our site is developed to support people who use screen readers and other assistive technologies. We work to ensure that headings are correctly nested, forms are labelled, and interactive elements have meaningful names. We also aim to provide text alternatives for non-text content when that content is essential to understanding the Gardeners Burroughs area or our services.

We seek to ensure that important messages, such as alerts or errors in forms, are announced by screen readers so that all users are aware of them without relying on visual cues alone.

Keyboard Navigation

We design our pages so that people can navigate using only a keyboard. This is important for users who cannot use a mouse, trackpad, or touch screen. Interactive elements such as menus, forms, buttons, and controls should be reachable using the Tab, Shift Tab, and arrow keys, and clearly indicated when they are in focus.

Our aim is that keyboard users can move through content in a logical order, access main sections for key Gardeners Burroughs information, and complete essential tasks without becoming trapped on any part of the page.

Supported Technologies

Our online content is intended to work with current versions of major browsers and on a range of devices, including desktop computers, laptops, tablets, and mobile phones. When you use supported browsers and assistive technologies, you should be able to access the majority of our Gardeners Burroughs content and complete common tasks, such as reading service information or using online forms.

Ongoing Work to Improve Accessibility

Accessibility is an ongoing process. We review our content, templates, and page structures to identify areas where we can improve compliance with WCAG 2.1 AA and better support visitors to Gardeners Burroughs. When we add new pages or update existing ones, we aim to apply accessibility best practices from the start.

Accessibility Feedback and Requests

We welcome feedback on the accessibility of our Gardeners Burroughs online content. If you find any problems that make it difficult to access information or complete a task, or if you need information in a different format, you can contact us and request support.

When you contact us about an accessibility issue or request, please include details of the page or service you were using, what you were trying to do, and any assistive technology or device you were using. This helps us investigate more quickly and work towards a suitable solution.

Enforcement and Complaints

If you feel we have not met our accessibility responsibilities for the Gardeners Burroughs area, or if you are not satisfied with our response to an accessibility request, you can raise a complaint through our formal complaints process. We will review your concerns and respond within a reasonable time.

We are committed to continually improving accessibility so that everyone can access important information and services related to Gardeners Burroughs in a fair and inclusive way.