Terms and Conditions for Gardeners The Burroughs

These Terms and Conditions set out the basis on which Gardeners The Burroughs provides garden maintenance and related outdoor services to domestic and commercial customers in the UK. By making a booking, the customer agrees to these terms, which are intended to be fair, clear, and consistent with applicable UK consumer and contract law.

For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider operating under the name Gardeners The Burroughs, while “you” and “your” mean the customer requesting or receiving the services. These terms apply to all routine and one-off gardening work unless a separate written agreement states otherwise.

Gardeners The Burroughs may update these terms from time to time. Any revised version will apply to bookings made after the update takes effect. It is your responsibility to review the current terms before confirming a booking, especially where the service scope, access arrangements, or waste handling requirements may affect the work.

Booking Process

A booking with Gardeners The Burroughs is only confirmed when we have accepted your request and, where required, received any agreed deposit or advance payment. Initial enquiries may be made by phone, email, online form, or other communication channels we make available. A quotation or estimate does not by itself create a binding contract unless we confirm acceptance of the job.

When you make a booking, you must provide accurate information about the property, access, the nature of the work required, known hazards, and any restrictions that may affect safe delivery of the service. If the information you provide is incomplete or incorrect, we may need to revise the price, reschedule, or decline the work if it cannot be completed safely or lawfully.

We may ask for photographs, a site description, or a brief assessment before confirming larger or more complex work. For recurring garden maintenance services, a schedule may be agreed in advance, but the exact date or time may be subject to weather, workload, and operational constraints. Any estimated arrival time is approximate unless we expressly agree otherwise in writing.

Payments

Unless otherwise agreed, payment is due in full on completion of the service. For larger jobs, specialist work, or repeat appointments, we may request a deposit, part-payment, or payment in advance. Accepted payment methods will be confirmed at the time of booking. Where invoicing applies, the invoice must be paid by the due date stated on the invoice, and late payment may result in suspension of future work.

Prices may be quoted as fixed fees, hourly rates, or estimated ranges depending on the nature of the work. Any estimate is based on the information available at the time and may change if additional labour, materials, disposal, or access issues arise. If the scope changes significantly during the visit, we will normally discuss any revised charge before continuing where reasonably practicable.

You are responsible for ensuring payment is made in cleared funds. If a payment is declined, reversed, or otherwise fails, we may recover reasonable administrative costs and any applicable bank or processing charges where permitted by law. Ownership of any supplied materials remains with us until full payment has been received, to the extent allowed under English law.

Cancellations and Changes

You may cancel or reschedule a booking by giving notice within a reasonable time. If you cancel with short notice, we may charge a cancellation fee to cover reserved labour, lost time, or any non-recoverable costs already incurred. The amount of any such fee will be proportionate and may depend on how much notice was provided and whether materials or third-party services had already been arranged.

If we need to cancel or postpone a booking due to weather, unsafe conditions, staff absence, equipment failure, or circumstances beyond our control, we will try to offer an alternative date. We are not liable for indirect losses caused by a lawful cancellation or rescheduling, provided we act reasonably and notify you as soon as practicable.

If you ask us to change the agreed scope of work after booking, we may adjust the price, timescale, or staffing needed. Where a variation is material, we may treat it as a new booking. Any cancellation rights that apply under UK consumer law will not be affected by these terms, and if a statutory cooling-off right applies, we will honour it.

Service Standards and Customer Responsibilities

We will carry out the services with reasonable care and skill, using appropriate methods and equipment for the job agreed. However, gardening work often involves living materials, variable ground conditions, seasonal growth, and hidden defects, all of which can affect the final result. Images or descriptions used in our quotations are illustrative only and do not guarantee a specific finish unless stated in writing.

You must ensure safe, unobstructed access to the property and working areas at the agreed time. This includes making sure gates, paths, and outdoor spaces are accessible and that pets, vulnerable items, and obstacles are managed appropriately. If access is delayed or prevented, we may charge for wasted attendance time where reasonable.

Where necessary, you should inform us in advance of underground services, fragile structures, hidden hazards, or other site-specific risks. If you ask us to work in an area where there is a known risk and you do not tell us about it, you may be responsible for resulting losses or delays, except where they are caused by our negligence.

Liability

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited under UK law. Subject to that, our total liability for losses arising from any one booking will be limited to the amount you paid for the affected service, except where a higher limit is required by law.

We are not responsible for pre-existing defects, hidden damage, structural weaknesses, or deterioration that becomes visible during or after the work, unless caused by our failure to use reasonable care and skill. We do not guarantee the survival of plants, lawns, or turf, and natural outcomes may vary depending on weather, soil condition, season, pests, and prior maintenance.

We will not be liable for any loss of profit, business interruption, loss of opportunity, or indirect or consequential losses arising from the service, except where such liability cannot lawfully be excluded. If you believe a service issue has occurred, you must notify us within a reasonable time and allow us a fair opportunity to inspect and, where appropriate, remedy the matter.

Waste Regulations and Disposal

Garden waste management will be handled in accordance with applicable UK waste regulations. Unless we agree otherwise, we may remove green waste and organic matter generated by the work if disposal has been included in the quote or expressly requested. Any waste remains your responsibility unless and until we have agreed in writing to collect, transport, and dispose of it on your behalf.

Where we transport waste, we will do so only using lawful and appropriate methods. You agree to provide accurate information about the type and quantity of waste generated, especially where the waste includes treated wood, soil, rubble, invasive species, or materials that may require special handling. We may refuse to remove prohibited, hazardous, or unclassified waste if it cannot be handled safely or lawfully.

If waste disposal charges apply, these may include loading, transport, transfer station fees, landfill or recycling costs, and any necessary segregation of materials. We may also charge for extra labour required to bag, load, sort, or secure waste. Where waste is left on site for collection, you are responsible for ensuring it is stored safely and does not create a nuisance, hazard, or environmental breach.

You must not request disposal in a manner that would breach environmental, carrier, or duty-of-care requirements. If you instruct us to dispose of materials unlawfully, we may refuse the instruction and end the service if necessary. In such cases, you may still be charged for work already carried out, provided the charge is reasonable and in line with these terms.

Materials, Plants, and Replacements

Where we supply plants, compost, turf, fertiliser, or other materials, these will be of reasonable quality at the point of supply, subject to seasonal availability. Variations in colour, size, maturity, or growth are natural and should not be treated as defects unless the item is materially different from what was agreed. Any warranty offered for supplied goods will be limited to the extent stated at the time of purchase.

If you choose a particular plant or material despite advice about suitability, you accept the associated risks, including weather stress, soil compatibility, and maintenance needs. We are not responsible for failures caused by poor aftercare, drought, frost, flooding, or third-party interference after completion of the work.

Insurance, Complaints, and Remedies

We will maintain insurance cover that is appropriate for the services we provide, although the existence of insurance does not increase our contractual liability beyond the limits set out in these terms or by law. If damage or an issue arises, you must take reasonable steps to limit further loss and notify us promptly so we can investigate.

If a complaint is made, we may first seek to resolve it by inspection, re-performance of the relevant work, or another reasonable remedy. This does not affect any statutory rights you may have as a consumer. Where a remedy is appropriate and lawful, it will normally be offered as the primary response before any monetary adjustment is considered.

Force Majeure

We will not be liable for delay or failure to perform our obligations where the delay or failure is caused by events beyond our reasonable control, including severe weather, strikes, transport disruption, power failures, public emergencies, or supply shortages. In such circumstances, performance may be suspended for the duration of the event, and any affected appointment may be rearranged.

Governing Law

These terms, and any dispute or claim arising from them or connected with them, are governed by the laws of England and Wales. If you are resident in Scotland or Northern Ireland, any mandatory consumer protections applicable in your jurisdiction will continue to apply where relevant. The courts of England and Wales will have jurisdiction, unless the law requires otherwise.

If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect. No waiver of any breach will be treated as a waiver of any later breach. These terms represent the full agreement between the parties in relation to the services, unless varied in writing and agreed by both sides.

By booking with Gardeners The Burroughs, you confirm that you have read, understood, and accepted these service terms. They are designed to support a professional, transparent arrangement for gardeners, customers, and property owners seeking reliable outdoor work carried out in a lawful and reasonable manner.